Frequently Asked Questions
Everything you need to know about Owl Connects. Browse by category or scroll through all questions below.
Owl Connects is a social connection platform that helps people find support through Members, Mentors, and Experts. Whether you’re seeking someone who understands your experiences or professional guidance, Owl Connects provides a safe and supportive environment.
Anyone looking for emotional support, professional advice, or meaningful conversations can join Owl Connects. The platform welcomes individuals experiencing challenges such as mental health concerns, addiction, grief, relationships, and personal wellbeing.
Yes. Members can create an account and connect with Mentors for a month free of cost. Professional sessions with Experts may require payment.
Yes. Your personal information is protected using secure encryption and privacy controls.
OwlConnects is a safe, trusted online space dedicated to mental health and wellbeing. But honestly, it is much more than just a website. It is a community built on the belief that everyone deserves access to support that is safe, kind, and right for them, whenever they need it.
We use advanced encryption system to keep your information safe and confidential. Your data is safe with us.
Sure, you can secure your profile private. Only your friends will see your profile picture. Others will see generic picture with locked logo.
You can’t have crystal-clear and crisp audio/video calls with your friends.
You can use Owl Connects app on your android mobile app. If you are using iOS, you can have excellent experience in Owl Connects with your browsers through our Progressive Web App.
Contact our team through the contact form and we will help you with the best answers to the questions you have.
Members are people looking for support, guidance, friendship, or meaningful conversations.
Yes. Members can connect with Mentors who volunteer their time and lived experience.
Yes. In future we will be coming with Virtual meet for Members so that they can book sessions with qualified Experts for professional guidance.
Yes. You can update your profile, interests, photos, and personal information anytime.
Anyone with valuable life experience and a genuine desire to help others can apply to become a Mentor.
No. Mentors are compassionate individuals who provide peer support based on their own experiences.
No. Mentors volunteer their time to support others.
Yes. Mentors can accept conversations that match their interests and expertise.
Experts are qualified professionals who provide paid guidance in their area of expertise.
Experts may include therapists, counsellors, coaches, addiction specialists, financial advisors, relationship professionals, and other qualified practitioners.
Browse Expert profiles, view their availability, and schedule a session directly through Owl Connects.
Yes. Experts are paid for the professional services they provide.
Users can browse support categories such as Mental Health, Addiction, Grief & Loss, Relationships, and more.
Yes. You can choose multiple interests to receive better matches.
The platform recommends Members, Mentors, and Experts based on your selected interests and preferences.
Yes. Use the search feature to find Members, Mentors, or Experts.
Yes. Search results can be filtered by Members, Mentors, or Experts.
Yes. You can browse people based on shared interests and support categories.
Yes. Members can privately communicate with their connections.
Yes. Conversations remain private between participants.
Yes. If someone makes you uncomfortable, you can block and report them.
Read receipts depend on your privacy settings and platform configuration.
No. Owl Connects does not supports audio calls.
No. You cannot connect face-to-face using secure video calls.
No. Calls are not available at the moment.
No. Expert sessions can’t be booked according to availability.
Yes. You can make your profile photo private so that only people you approve can view it. This gives you greater control over your privacy while using Owl Connects.
If you choose not to upload a profile photo, Owl Connects automatically displays an incognito profile image. This allows you to maintain your privacy while still participating in the community.
No. Owl Connects provides privacy controls that let you decide what information is visible to other users.
Yes. You can permanently delete your account at any time from your account settings.
Yes. If you encounter inappropriate behavior, harassment, or content that violates our community guidelines, you can report the user directly from the app.
Yes. Owl Connects allows you to create your own group chats to stay connected with multiple friends in one conversation.
You can only add users who are already in your Friends list. This ensures that group conversations remain private and secure.
You can create a group chat from the Chat section on your profile page. Simply select the option to create a new group and choose friends from your Friends list.
No. Only users who have been added to your Friends list can be included in a group chat.
Yes. Group chats are private and are only visible to the members who have been added to the group.
Yes. You can upload profile pictures and additional media.
Yes. Videos can be shared where supported.
Yes. Audio sharing is available within conversations.
Yes. Owl Connects is available as an Android application.
iPhone users can access Owl Connects through the Apple device which will be available in Apple app store.
Yes. Owl Connects works on desktop browsers.
Yes. Your account stays synchronized across supported devices.
Create an account using your email address or supported social login options.
No, Facebook login is not supported.
Use the “Forgot Password” option on the login page to reset your password.
Yes. The platform is designed to provide a safe and respectful environment for all users.
Yes. Users can report inappropriate behaviour or content.
Reports are reviewed by the moderation team, and appropriate action is taken.
Organizations can provide employees with access to Owl Connects for wellbeing, guidance, and peer support.
Businesses can contact Owl Connects to discuss corporate subscription plans.
Yes. Depending on the organization’s subscription, employees may access both volunteer Mentors and professional Experts.
Payments are made securely through the platform during booking.
Yes. Cancellations are subject to the Expert’s cancellation policy.
Yes. Booking reminders are sent before scheduled sessions.
Yes. Owl Connects encourages supportive, meaningful connections built around shared experiences.
Absolutely. If you’ve overcome life challenges, you can become a Mentor and help others.
Unlike traditional social platforms, Owl Connects is purpose-built for wellbeing, peer support, and professional guidance rather than public social networking.